Support

Cubitas is here for you. Anytime you have a question about your order, our products, services, or the Web site please don't hesitate to contact us for help.

Customer Support/Service
support@cubitas.com
Order related questions will be returned within 24 hours, but within one hour in most cases.
Please include your order number in the correspondence.

For voice messages:
(512) 215-6652
Order related questions will be returned within 24 hours, but within two hours in most cases. Non-order related questions will be returned within 48 hours.

In the remote event that your package is lost or damaged upon arrival, please contact us via email at support@cubitas.com as soon as possible and we will promptly take corrective actions.

For Web site & Checkout related issues:
webmaster@cubitas.com

We have some answers to frequently asked questions available on our FAQ page, please click here.


Return Policy
We want you to be absolutely satisfied with your purchases. Wear it. Enjoy it. Show it off. If within 30 days after receipt of your purchase you're not completely satisfied, return it for exchange, credit or full refund of the purchase price (less Shipping). However, all products should be returned in the original state they were received. Products which have been modified or abused will not be accepted for refunds. If Free Gift was enclosed in your purchase, it must be returned with products which are to be refunded.

To return your item, please email us at support@cubitas.com for Return Merchandise Authorization Number (RMA#). Be sure to specify the reason for the return and what action you would like us to take: Replacement or Refund. Upon which we'll reply with the RMA# within 48 hours. Please pack return item in the original packaging and include a copy of your Invoice/Packing Slip with the RMA# hand-written on the copy.


Warranty
Cubitas offers 120 Day Warranty on everything we sell. If within 120 days after receipt of your purchase an item is shown to be defective from normal usage (devoid of abuse) please contact us via email at support@cubitas.com and we will guide you through the return procedure and repair the damage free of charge. In the case the product is deemed un-repairable, we will replace the item for you with a new product of the same design. Expect 14 to 21 days turnaround time.


Security
When you make a purchase online from Cubitas, the information about your transaction is protected by one of the most widely used and trusted security systems on the Internet.

Cubitas' security system is the same secured system used by many of the most successful Internet brands. The technology used to encrypt your transaction assures you of the utmost security on the Web.

Cubitas will continue to provide to its customers the most practical, private and secure transaction service available on the Internet. Our solution is designed to interface with alternate payment solutions, which the marketplace may demand in the future.

For further details about protecting the privacy of your transactions, see Cubitasí Privacy Policy.