FAQ

Have a question? Read through our frequently asked questions for some quick answers. If your question isn’t listed, please don’t hesitate to contact us by emailing support@cubitas.com

Topics:

A. Ordering

1) How do I place an order?

It’s easy and secure! When on the Product Detail page click “Add to Shopping Bag”. When you’re ready to complete your order, click “Checkout” in your Shopping Bag and follow the easy instructions on completing your order. Contact us via email at support@cubitas.com and we will be happy to assist you with any questions.

2) If I find a mistake in my order after it was submitted, or I want to cancel?

If you are unsure your order was properly submitted, or an error was made in the order contact us via email as soon as possible at support@cubitas.com and we will help correct or cancel the order. We will reply promptly with status of action taken.

3) What payment options do you accept?

We accept all major credit cards (e.g. Visa, MC, Amex and Discover), Google Checkout and PayPal.

4) Is ordering online safe?

At Cubitas we value your privacy and security so we make sure we use the latest security technology and business practices, which include data encryption, server authentication, and message integrity to protect you. For extra-extra precaution, we do not store your payment information.

5) Do you offer corporate or wholesale discounts?

We offer discounts to qualified wholesale and corporate customers. Please contact us via email at info@cubitas.com for information regarding our corporate account services.

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B. My Account

1) What if I have a question about my order?

If you have any questions or concerns about your order, please contact us via email at support@cubitas.com with any questions. We will reply within 24 hours, but within two hours in most cases.

2) Is my personal information secure?

Cubitas respects your privacy! We do not sell or distribute any information we acquire directly from our customers. This includes your email address, postal address, phone number, and any other personal data. As an extra precaution, we do not store your payment information. For more information, please see our Privacy Policy.

3) Do I have to sign in with my account name and password to browse the site?

No. Visitors can freely browse the web site. Shoppers use their account name and password only to update account information on file or track an order they have placed. If you cannot remember your password, click on “Forgot my password” on the login page to have it emailed to you. You may also contact us via email at support@cubitas.com with any questions.

4) Do you store my credit card information?

No. Cubitas believes it is safer for everyone to not have your credit card information stored in our database or on our servers. Each time you checkout with a purchase you will have to enter in your credit card information.

5) How can I check my order status?

You will receive email confirmation when an order has been placed and when it has been shipped. Carrier tracking information will be provided. You can contact us via email at support@cubitas.com for additional information. Please provide your order number for faster service.

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C. Shipping

1) How will my package be shipped?

All items are carefully packaged to prevent damage during transit. Cubitas uses USPS and FedEx for shipping. Standard shipping will ship via USPS First Class Mail for free, and expedited shipments will go via FedEx. For more information about our shipping, please see our Shipping page or contact us via email at info@cubitas.com.

2) What are your shipping rates?

Orders will be shipped free of charge via Standard Shipping. We also offer 3 to 4 business day shipping via USPS Priority Mail for $5 and USPS Express Mail (1 to 2 business day) option for $23.95. For more information about our shipping, please see our Shipping page or contact us via email at info@cubitas.com.

3) Can I request Gift boxing/packaging?

We do not offer gift boxing or gift packaging at time.

4) Can I ship to a P.O. Box?

Yes. With authorized payment, we now ship to P.O. Boxes.

5) How do I ship my items somewhere other than to my billing address?

During the checkout process, you are provided the option to enter a shipping address that is different than the billing address. Simply, do not check the box that says “Check if Shipping Address is Same as Billing” and enter in the "Ship to" address.

6) Do you ship internationally?

Please contact us via email at sales@cubitas.com for international orders. Orders are submitted internally by our sales staff and confirmation is done over the phone for security purposes (please do not include payment information in email correspondence). International orders are shipped either via USPS or FedEx (packages to Canadian customers will be shipped Canada Post via USPS). Please allow 7 to 14 business days for Standard international shipment. Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local customs office.

7) Is my package insured?

Cubitas insures all shipments against lost or damaged products during transit. Please contact us via email at support@cubitas.com as soon as possible for lost or damaged products and we will promptly take corrective actions.

8) How do I know that my item has shipped?

After your order has shipped, you should receive an email with a link to the carrier’s tracking page. If for any reason you do not receive correspondence please contact us via email at support@cubitas.com.

9) What if I have not yet received my order but it shows that it has shipped?

Please note that shipping times can vary depending on location and carrier. If the carrier-provided delivery date has passed or you have any other concerns about your order, please contact us via email at support@cubitas.com. We will promptly take corrective actions.

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D. Returns

How do I return an item?

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days and receive a free replacement or full refund (less Shipping). However, all products should be returned in the original state they were received. Products which have been modified or abused will not be accepted for refunds.

To return your item(s), please contact us via email at support@cubitas.com to request a Return Merchandise Authorization Number (RMA#). Be sure to specify the reason for the return and what action you would like us to take: Replacement or Refund. Then, pack return item(s) in the original packaging along with the RMA# hand-written on a copy of your invoice or a packing slip. For our complete Return Policy, please see our Support page.

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E. Warranty

Do you offer Warranty on your products?

Cubitas offers 120 Day Warranty on everything we carry. If within 120 days after receipt of your purchase an item is shown to be defective from normal usage (devoid of abuse) please contact us via email at support@cubitas.com for corrective steps. For more details, please see our Support page.

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